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8-11-08 Our Second PCI
The shortish version of events goes a little like this. 'D' (our new SS) has been cracking the whip to get the place back into shape ready for our second PCI which had been scheduled for Fri the 31st of Oct. Sadly the more he looked the more issues he found. Subsequently, the date was then moved out to Monday the 3rd to allow the new painter, 'L', to work right through the weekend to eventually re-paint the entire house. Then on Monday morning we got a phone call to say that they would need to move the date further out to Wed the 5th as they didn't realise how big a job it was.
Finally, on Wed, the inspection took place, starting at 2pm with both 'D' and the 'L' onsite. First impressions were that the finish was much, much better than the original; 'L' was a providing an excellent finish to the gloss woodwork with a mirror result. We were alsolucky enough to score a bonus of 'Wattyl ID' paint on all the feature walls and skirts/Arcs as part of thr re-paint. 'L' advised that some have taken 5 coats to get it right and said in some ways we are lucky that this has happened because the finished product is looking just 'shmicko'. Anyway, as we wandered through the rooms and pointed out paint defects, 'L' was straight on to them, scraping and filling as we went - how's that for service! 'L' was a very friendly & lovely guy who was only too happy to fill & paint anything missed and just apologetic and explained that it was a huge job and that sometimes he could miss some dents. The number of defects found was around 5% of what we had found in the first PCI and a much welcomed surprise. Several items were still to be rectified from the original PCI list which annoyed me a little as this should have been completed for this inspection, but we had confidence that they were in hand and know that these things can happen. During our external inspection we were happy to see that all of the brickwork had been cleaned up nicely from the re-bricking for the inclusion of the weep holes. (Ohh, and just on the cleaning, the cleaner had not turned up that morning, so the house was not in a totally clean state to be able to determine the finish on certain surfaces). A lot of the guttering had been replaced due to dents and scratches and was looking very nice till we rounded the back corner of the house and Lou noticed several scratches across a 1 foot section of guttering. 'D' wasn't happy - "It wasn't there on Monday" he said. The PCI concluded in a couple of hours, which is what the first one should have been.
In the end 'D' said they would be able to rectify the remaining issues and would more than likely be able to provide us with the keys on Friday afternoon, the 7th Nov - Woohoo!! (note this is the same day as settlement on our existing home). Late afternoon on Thursday the 6th I received a call from 'D' saying that the cleaner had been in and that they had been unable to get the grout clean in the main walkways throughout the lower level. He went on to explain that because the tradies had been tracking mud through the inside constantly they would need to get the tiler back in to scrape out the old grout and re-grout most of the flooring. Handover has now been set for Wed afternoon :-(
On handover day, as most PD owners would know, you normally inspect the house, confirm acceptance and then drive out to the relevant head office to hand over the cheque and accept the keys. In our case 'D' has offered to bring the keys along with him to the handover inspection and save us a 90min round trip to the Berwick head office. He said it was the least they could do, after the process and experience we have had prior to our letter to PD management. I must also say, he has bent over backwards trying to make it all right again and we have confidence he means what he says. He cant stop apologising enough!
Our existing home has now been handed over to the new owners and we have had to shift our household belongings into storage and then move in with Lou's Mum and step dad. As annoying as it is to have to move our stuff into storage, we would rather have the house completely finished and feel it is wholly ours, then to have tradesman entering weeks on end to finish off minor issues. We have explained this to 'D' and he agrees that this is what you should always do too, so that is comforting :-)
While we are on the subject of storage, we found a company that provides what look like medium sized containers, which they call PODS (Portable On Demand Storage). They drop off a POD and you fill it. You can then either get them to pick it up and deliver it to your new address, or they can take it away and store it for a while and drop it off later. We have had to use 2 PODS as well as a couple of trailer loads to friends and relatives.
At this point we must say a BIG thankyou to a few people who have helped us thus far with making the move as effortless as possible; Leam & Shez, Ails & Scotty, my Mum and Dad, Lou's Mum and step Dad, Sean and Gary and Hayley. Thanks also to all our friends and family and fellow bloggers for their well wishes and support.
7-10-08 More delays....
During our Pre-plaster inspection, 'K' made note that there needed to be weep holes and flashing in the brickwork to allow drainage. Refer to the quote from the report:
"There have not been any head flashing, or their accompanying weep holes, installed into the brickwork across the tops of all the first floor window and door frames around this house; nor across the top of the electrical meterbox...These flashing's and the weep holes must be correctly installed to properly water-proof all of these openings"

Fifteen weeks later, when 'K' carried out his pre-handover inspection, the same issue was noted in his 'second' report. Last Thursday, (three weeks after the report), I received a call from 'F' telling me that his building manager has agreed with 'K' and that they will now need to organise to have this issue rectified to be in accordance with the building code. He also advised me that this would add an additional one to two weeks on to our ever increasing schedule!!
To keep coming back with delay after delay based on poor workmanship is so just f'ing FRUSTRATING!
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I have included some pics below taken over the weekend to show what work has been carried out recently. They have re-aligned the wall near the garage entry door...
...and also re-aligned the wall in the kitchen.
You can see in the picture below how much the base has had to be brought in to make it square again with the tile lines.
The rumpus room ceiling has been adjusted...
..as has the ceiling in the family room.
The wall in one of the cherub's rooms has been straightened.
The games room ceiling has been rectified - previously sagging.
Quading has also been installed across the front door and the garage entry door to neaten up the joints.

One item which we noticed during our inspection was that when the mirror was installed in the Ensuite, and as the basins had already been fitted, they were not able to get the silicone to seal the full distance behind each of the vanity basins. Of all the places to not prevent water getting through, this would have to be one of the worst! This was also included on our inspection report.

And as a final note, we had a quick visit late yesterday afternoon to visually try out the look of some external lights and it looks like 'F' has since checked the work from the plasterers shown in some of the photos above. He has subsequently marked some of them up using the words 'wrong' & 're-do', which leaves you asking the question...How many plasterers does it take to repair a wall?
17-9-08 Dots, Dissapointment and Defects
Last Wednesday Lou and I met with ‘K’ onsite to carry out his pre-handover inspection. When we arrived, the place was yet to be cleaned, the floor tiles and showers had just been caulked and the windows were dirty and still covered in plastic. Not the best environment to inspect in, considering we are meant to sign off that there are no scratches in the glass or bench tops. During our walk, ‘K’ picked up that some of the items on his previous inspection (Pre-plaster) had still not been rectified, items which he has again included in his new report. (Suffice to say we will be inviting 'K' to come back with us for the following inspection) Some of the more serious items he found included sagging ceiling lines/cornices, and out of plumb walls and insulation that didn’t cover full roof perimeter of the ceiling.
The more minor items included, the need for quading around the alfresco beams and garage timber where it meets the brickwork, as the finish was rough and needed to be tidied up, and uneven floor tiles which need to be replaced. While we were there a ‘chippy’ turned up to screw down the floor boards upstairs where the ‘sparky’ had cut holes for the electrical wiring. He’s going to have to come back as it appears not all of the boards have been fixed.
Friday
On Friday, we met up with ‘F’ to do our Practical Completion Inspection. When we arrived, the cleaners were just finishing and gathering their stuff, so we commenced with the outside first. The inspection process is basically where we point out defects and 'F' marks the spot with a red sticker dot and /or writes up notes. We started at 9am and then at 11.15 were told by ‘F’ that we had 15 mins left as we were only allocated until 11.30 in his diary, as this was standard. He figured that because ‘K’ had been out there already, that we could do it in that time. Wow, to anyone who has inspected inside and out of a 2 storey in the supposed ‘normal’ time frame, all I can say is ‘go Buzz Light Year’ (Yes, I've watched Toy Story too much I think). Let me just also add, that we hadn’t even come near the top level by this time. So anyway, after we went a little berko and said that this was a ridiculous time allowed to inspect our ‘new’ house, we calmed down and all agreed to meet back Monday morning, where ‘if needed’, he would dedicate the whole day to us.
Monday
So Monday morning was take two. More days off work and more arrangements for baby sitters! Red dot, red dot, red dot, red dot, red dot, Lou falls on her ar$e, red dot, red dot, red dot & more bl@@dy red dots until finally half way through the morning ‘F’ had to duck out to the local newsagent and get some more red dots. Once he returned (along with some much needed coffee's) we continued, red dot, red dot, red dot ....well you get the picture. I don’t think he counted on the place being this rough. Hold on! Did I just say something about Lou’s ar$e. Ummm, yes that’s right. Remember the wiring and the floors being ripped up? Well the "####"(many a word could be added here) guy who was meant to fix the floor boards & screw them down, forgot to ‘screw’ some of them down and Lou fell through one backwards, and as a result has woken up the next morning with a sore neck/shoulder. Wasn’t this meant to be a quality inspection?? Anyway...by the time we finished, the house looked like it had contracted the measles with red dots on every wall and ceiling.
At the end of the inspection we had used up a few hundred dots and 'F' had written 5 pages of notes. At this stage we are looking at maybe another 3 weeks before we can have another inspection of the house. The larger defects being the alignment of the walls and ceilings, will take most of the time.
Now for some photos.
I have included a couple of shots below of the now tiled alcove bench next to the fridge cavity...
and also of the bloke removing our port-a-loo and bin.
So at present this is how our place looks all cleaned up with out any fencing, sand bags, port-a-loo, rubbish bin and the landscaping cleaned up. Since taking this photo, the moulding between the floors on the front has also been painted to match the windows.
22-07-08 Painting & Cabinets
Both of our new doors have finally been installed...

and with the Tri-lock.

The garage ceiling has been painted...

...and so has the window surround.

The painters have also laid some coats of paint on all the internal walls, ceiling and doors too! The paint colour for the walls is half strength Chalk Beige and the architraves and skirting will be the same colour but in gloss.


Here is the Family room...

and here are the doors all lined up like dominoes all painted.

This is a shot of the Master Bedroom.

It would appear also that after the PD quality inspection they have had to rectify a few items. The entry to the WIR has been ripped off and replaced with new edging.

The holes in the corridor walls have been patched.
The Master bedroom cornice has also been ripped off one of the walls too.
Our replacement cabinets have also been installed as well...here is the ensuite unit.
And here is the bathroom unit.
Hang on, Did he say 'Replacement' cabinets?
Yes, ALL of our cabinets have been replaced.
Late last year when we were looking at what options we wanted to include, we had budgeted to get the 2mm ABS edging applied to all of the cabinets as this is a more durable surface than the standard laminate edge. As we have this in our current kitchen, we can appreciate its value and appearance, and wanted to make sure we had it in our new home as well. When we went out to Hopetoun we were told that it was standard and would be included on all cabinets - we thought 'Yippee' - a small saving our way!
When the cabinets were installed two weeks ago, we noticed that they did not have the ABS edging as expected. Several disgruntled phone calls and emails later, PD have come to the party and honoured their word and replaced ALL of the cabinets with the ABS edging including all the doors, drawers and end panels.
I have included some pictures below of the before and after cabinets showing the difference. Suffice to say we are much happier now :-)
This is without the ABS edging.

And these are the new cabinets with the ABS edging.

If you want more info on ABS edging you may like to check out this link:
http://www.thelaminexgroup.com.au/pdf/AustProductFactsheets/LaminexABSEdging.pdf
